Ambition, delivered.
Winners Belief brings hands-on ServiceNow expertise to complex challenges. Clear thinking, connected systems and workflows built around people.
People first.Platform wide.
HRSD is our specialism. Customer service, integrations, portals and IT service management complete the picture. Pick an area to see the kind of work we deliver.
HRSD
HR Service Delivery that joins up HR, IT, facilities and managers around the moments that matter, from the first day to the last, in every country you operate in.
- Lifecycle Events and journeys
- Employee Center
- HR case and knowledge
- Document templates
- Employee Relations
- Workday, SuccessFactors and Oracle
Customer service
Cases, portals and agent workspaces shaped around your customers, with the billing and account systems behind them connected, so issues are resolved the first time.
- Case management and routing
- Agent Workspace
- Customer portals
- Entitlements and SLAs
- Billing and account integrations
- Surveys and reporting
Integrations
ServiceNow connected to the tools around it. Work arrives complete, lands with the right team and closes itself when the issue clears.
- REST and SOAP APIs
- IntegrationHub and spokes
- Webhooks and inbound email
- Import sets and transforms
- MID Server and file exchange
- OAuth and secure access
Portals
One front door for employees and customers. Search that finds the answer, catalogues that make sense and requests that don't need a follow-up email.
- Employee Center
- Service Portal
- Knowledge management
- Catalogue design
- Virtual Agent
- Now Mobile
IT service
Incident, request, change and CMDB processes built on out-of-the-box foundations, with data your teams can trust and reports leaders actually read.
- Incident and problem
- Request fulfilment
- Change management
- CMDB and assets
- SLAs and reporting
- Security operations
- Offer accepted in the HR systemHR
- Laptop and accounts requestedIT
- Desk and building pass bookedFacilities
- Welcome pack publishedHR
- Manager checklist completeManager
Winners Belief exists for one reason: to give ServiceNow programmes senior delivery without the overhead.
Founded in 2024 by Dan Hennessy, a ServiceNow architect and lead technical consultant who specialises in HR Service Delivery, with eight years on the platform across HRSD, CSM, ITSM, ITOM, SecOps and integrations.
Dan came to ServiceNow through a first-class software engineering degree and spent his permanent career at two Elite ServiceNow partners before going independent. Clients get the architect and the builder in one person, with one point of accountability.
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14
- ITSMIT Service Management
- SIRSecurity Incident Response
- VRVulnerability Response
- TRMThird-party Risk Management
- APMApplication Portfolio Management
- DISCDiscovery
- DFData Foundations
- HRSDHR Service Delivery
- CSMCustomer Service Management
- SPMStrategic Portfolio Management
- FSMField Service Management
- GRCRisk and Compliance
- SAMSoftware Asset Management
- HAMHardware Asset Management
- Certified Application DeveloperCAD
- Certified System AdministratorCSA
- ITIL FoundationITIL
- Software Engineering degreeFirst class
Day rate
As architect, lead or senior technical consultant, contracted through Winners Belief Ltd outside IR35. Remote first.
Fixed-price SOW
A defined scope with documented deliverables, priced once. Suited to well understood modules and builds.
Partner delivery
Embedded in your consultancy's team as a senior pair of hands, under your banner and your process.
Different sectors.Same standard.
ServiceNow delivered in regulated, high-pressure environments where getting it right the first time matters.
- HealthcareNHS trusts and national health services
- GovernmentCentral government and defence
- Higher educationUniversities and their HR teams
- PharmaceuticalsGlobal pharmaceutical and life sciences
- Professional servicesGlobal advisory and consulting firms
- Financial servicesRetail and commercial banking
- UtilitiesWater supply and customer billing
- ConstructionConstruction and property services
- TelecomsTelecoms and managed service providers